Unfortunately, as good as the samsung sound bar is, it is still not immune to problems. there are times that the device will not work. the samsung soundbar can manifest problems in the following ways: inability to connect to the tv; failure to connect to other audio devices; the sound bar is connected but not producing any sound. First, make sure your soundbar is turned on. locate the power button on your soundbar and hold it down for about 30 seconds. this should initiate the hard reset process. after holding down the power button, your soundbar should turn off and then turn back on again. this indicates that the reset process was successful.
Hard reset the soundbar. sometimes a reset is all you need to get the soundbar working again. power off the soundbar and then press and hold the play pause button on it until it displays init ok. then release the button and power the soundbar on again. you'll have to walk through the steps for pairing the soundbar to your tv again. Inspect the power cord for any loose wires or damage. test different power cords to see if that resolves the issue. faulty cords can disrupt power delivery. check the physical power button on the soundbar to ensure it is not stuck and is clicked into the on position. press firmly to engage the switch. If the soundbar does not output audio from another tv either, please contact. • if an external device is connected to the tv, check the power and volume of the external device. then, check if the tv speaker outputs normally. to find this, navigate to sound output, and then select. • to use earc, you will need to activate the earc function. Fixing no sound on your samsung tv. unplug your samsung tv from power, then plug it back in. check for updates in settings > support > software update. run a sound test in settings > support > self diagnosis > sound test. reset your sound settings in settings > sound > expert settings > reset sound.
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